Emma Johnson
456 Oak Street, Springfield, IL
emma.johnson@email.com
(555) 987-6543
Objective:
Highly motivated and customer-focused Customer Service Representative with a proven track record of delivering exceptional service. Seeking a challenging position to utilize effective communication and problem-solving skills to enhance customer satisfaction and contribute to organizational success.
Education:
Associate Degree in Business Administration
Springfield Community College, Springfield, IL
Graduated: May 2020
Professional Experience:
Customer Service Representative
Tech Solutions LLC, Springfield, IL
June 2020 - Present
Managed customer inquiries and concerns with a proactive and solution-oriented approach, achieving a 98% customer satisfaction rating.
Provided accurate product information and guidance, resulting in a 25% increase in upsell opportunities.
Resolved customer issues promptly and efficiently, maintaining a high level of first-call resolution.
Collaborated with cross-functional teams to address customer needs and improve overall service delivery.
Customer Support Specialist
Fashion Trends Outlet, Springfield, IL
July 2019 - May 2020
Assisted customers in product selection, order processing, and issue resolution, contributing to a 20% improvement in customer retention.
Monitored and responded to customer inquiries via email and chat, ensuring timely and effective communication.
Developed and maintained a comprehensive knowledge of product offerings to better assist customers.
Skills:
Excellent Communication
Problem Solving
Customer Relationship Management
Conflict Resolution
Time Management
Multitasking
Team Collaboration
Achievements:
Recognized as "Customer Service Star" at Tech Solutions LLC for consistently exceeding performance targets.
Awarded "Top Performer" at Fashion Trends Outlet for outstanding customer service and sales contributions.
References:
Available upon request.
